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WARRANTY, RETURNS & REFUNDS
At New Front Cabinet, we stand behind the products we supply and the workmanship we provide. Because many cabinet doors, drawer fronts, panels, moldings and other components are custom-made specifically for each project, special conditions apply to custom products, returns, refunds and warranty claims.
CUSTOM & MADE-TO-ORDER PRODUCTS
Many products supplied by New Front Cabinet are custom-made or specially ordered according to customer-approved measurements, styles, materials, profiles, colors, finishes and quantities.
Once a custom or special order has been approved and released for production, it is non-cancelable, non-returnable and non-refundable, except where otherwise required by applicable law or where a product is damaged, defective, incorrectly manufactured or qualifies for a remedy under an applicable manufacturer warranty.
This custom-order policy does not limit any cancellation or other consumer rights that cannot legally be waived.
CUSTOMER-REQUESTED CHANGES
Customers are responsible for reviewing and approving measurements, quantities, styles, colors, finishes, profiles, hardware and other product selections shown on their order or project documents before products are released for production.
If a customer requests a change after an approved order has been released, new or replacement products may be required.
The customer is responsible for the cost of customer-requested replacement products, applicable freight or expedited shipping, and any additional labor resulting from the requested change.
PROFESSIONALLY MEASURED. 100% FIT GUARANTEED.*
For qualifying cabinet doors and drawer fronts professionally measured by New Front Cabinet, we guarantee that the products ordered from our measurements will fit the existing cabinetry as measured at the time of the appointment.
If a qualifying door or drawer front does not fit because of an error in measurements taken by New Front Cabinet or because the product was manufactured incorrectly from those measurements, New Front Cabinet will coordinate the appropriate correction or replacement at no additional product cost to the customer.

The 100% Fit Guarantee does not apply to measurements provided by the customer or another party, customer-requested changes made after measurement or order approval, changes to the cabinetry or surrounding conditions after measurement, or concealed conditions that could not reasonably be identified at the time of measurement.

The 100% Fit Guarantee applies to fit and sizing only and does not guarantee color, grain, finish variation, appearance, or other characteristics unrelated to fit.
DAMAGED, DEFECTIVE, MISSING OR INCORRECT PRODUCTS
Products should be inspected promptly after delivery.
If a product is damaged, defective, missing or does not match the approved order, please contact New Front Cabinet as soon as reasonably possible.
Customers may be asked to provide photographs, measurements, order information and a description of the issue. Inspection or return of the affected product may also be required by the manufacturer.
New Front Cabinet will document the issue and, when applicable, coordinate a claim with the manufacturer.
For DIY / We Supply orders, the customer is responsible for receiving and inspecting delivered materials and promptly notifying New Front Cabinet of any visible damage, shortages or incorrect items.
For Hybrid and Full-Service Refacing projects where New Front Cabinet receives the materials, New Front Cabinet will inspect the products and coordinate applicable claims.
MANUFACTURER WARRANTY
Products supplied by New Front Cabinet may be covered by warranties provided by their respective manufacturers.
Manufacturer limited lifetime warranty coverage may be available on qualifying products. Warranty duration, coverage, exclusions and available remedies vary by manufacturer and product.
Manufacturer warranty claims are subject to the applicable manufacturer's terms, conditions, exclusions and claim-approval process.
New Front Cabinet will assist customers with qualifying manufacturer warranty claims for products originally purchased through New Front Cabinet.
Depending on the applicable warranty, an approved remedy may include repair, replacement, credit or refund relating to the affected product.
A manufacturer warranty is separate from the New Front Cabinet workmanship and installation warranty described below.
NEW FRONT CABINET 1-YEAR WORKMANSHIP & INSTALLATION WARRANTY
For Hybrid Service and Full-Service Refacing projects, New Front Cabinet provides a one (1) year workmanship and installation warranty, beginning on the Project Completion Date.
If an installation or workmanship issue attributable to New Front Cabinet occurs during this period, New Front Cabinet will inspect the reported condition and, when covered, correct the workmanship or installation issue at no additional labor charge.
This warranty applies to workmanship and installation performed by New Front Cabinet and does not extend the duration of any manufacturer's product warranty.
MANUFACTURER-WARRANTY REPLACEMENT LABOR
For Hybrid Service and Full-Service Refacing projects, if a product originally supplied and installed by New Front Cabinet develops a qualifying manufacturing defect and the manufacturer approves repair or replacement during the first year following the Project Completion Date, New Front Cabinet will provide reasonable labor necessary to remove and reinstall the approved replacement product at no additional labor charge.
After the first year, New Front Cabinet can continue assisting customers with qualifying manufacturer warranty claims; however, removal, reinstallation, adjustment, finishing, service-call and other related labor may be chargeable to the customer. For DIY / We Supply orders, New Front Cabinet will assist with qualifying manufacturer warranty claims for products purchased through New Front Cabinet, but removal, installation, reinstallation, adjustment, finishing and related labor are not included.
WARRANTY EXCLUSIONS
New Front Cabinet's workmanship and installation warranty does not cover conditions resulting from:

  • Normal wear and tear

  • Misuse, abuse or accidental damage

  • Water leaks, flooding or excessive moisture

  • Fire, smoke or other external damage

  • Structural movement, settling or movement of walls, floors or cabinet boxes

  • Excessive heat, humidity, dryness or other environmental conditions

  • Improper cleaning, maintenance or chemical exposure

  • Alterations, repairs or installation performed by others

  • Customer-supplied products or materials

  • Damage caused by appliances, plumbing, electrical systems or other trades

  • Pre-existing or concealed conditions

  • Manufacturing defects covered separately by an applicable manufacturer warranty

Nothing in these exclusions limits rights or remedies that cannot legally be excluded.
NATURAL WOOD, COLOR & FINISH VARIATIONS
Natural wood products may vary in grain, color, texture and appearance. These natural characteristics are part of the material and are not necessarily defects.
Wood and finishes can also change in appearance over time because of aging, sunlight, temperature, humidity and other environmental conditions.
Painted and finished products may exhibit reasonable variations between samples, production runs and replacement components.
Replacement products may not exactly match previously installed products because of natural material variation, aging, finish changes, material availability or manufacturing changes.
STORAGE, CARE & ENVIRONMENT
Cabinet components should be stored and maintained in a dry, climate-controlled environment and protected from excessive moisture, temperature extremes and prolonged exposure to direct sunlight.
Improper storage, handling, cleaning, installation or environmental exposure may damage products and may affect warranty eligibility.
Customers should follow applicable manufacturer care and maintenance recommendations.
RETURNS & REFUNDS
Because custom and made-to-order products are produced specifically for an individual project, they generally cannot be returned or refunded after the approved order has been released for production, except as required by applicable law or where an applicable warranty or approved claim provides otherwise.
A warranty claim does not automatically entitle the customer to a refund of the entire order or project.
When an issue qualifies for warranty coverage, the remedy applies to the affected product or covered work and will be handled according to the applicable manufacturer warranty, New Front Cabinet workmanship warranty and applicable law.
If a manufacturer approves a repair, replacement, credit or refund, New Front Cabinet will coordinate the applicable remedy with the customer.
ORDER CANCELLATIONS
Orders that have not yet been released for production may be changed or canceled subject to any costs already incurred by New Front Cabinet.
Once custom or special-order materials have been approved and released for production, cancellation or changes may not be possible and the custom-material portion of the order may become non-refundable, subject to applicable law.
Nothing in this policy limits a customer's statutory right to cancel a qualifying transaction or home-improvement contract when such a right is provided by applicable law.
HOW TO SUBMIT A WARRANTY CLAIM
To report a warranty concern, please contact New Front Cabinet and provide:

  • Customer name and project address or order information

  • Description of the issue

  • Clear photographs of the affected product or area

  • Any additional measurements or information reasonably requested to evaluate the claim

Warranty concerns should be reported promptly after discovery so the issue can be documented and evaluated.
New Front Cabinet
Phone: 862-283-9903
Email: office@newfrontcabinet.com
Website: newfrontcabinet.com
YOUR LEGAL RIGHTS
This Warranty, Returns & Refunds Policy describes New Front Cabinet's general policies and warranty coverage.
Manufacturer warranties may contain additional terms, conditions, exclusions, claim procedures and coverage periods. Applicable manufacturer warranty information will be provided where required.
Nothing in this policy is intended to waive, restrict or limit any consumer right or remedy that cannot legally be waived, restricted or limited under applicable law.

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