TERMS & CONDITIONS
Effective Date: September 2026
These Terms & Conditions describe the general terms applicable to products and services offered by New Front Cabinet LLC (“New Front Cabinet,” “we,” “us,” or “our”).
Project-specific details, including scope of work, products, measurements, pricing, payment schedule, estimated project dates and other requirements, will be stated in the applicable estimate, order, Customer Agreement and approved Change Orders.
If project-specific signed documents contain terms that differ from these general website Terms & Conditions, the applicable signed project documents will control to the extent permitted by law.
1. Services New Front Cabinet offers cabinet refacing, cabinet components and related installation services. Depending on the selected project package, services may include custom cabinet doors, drawer fronts, panels, moldings, drawer boxes, hardware, cabinet-box finishing or refacing, component installation and related work.Our primary service options include DIY / We Supply, Hybrid Service, and Full-Service Refacing.The exact products and services included in a customer's project will be identified in the approved estimate, order or Customer Agreement.
2. Estimates & Project Approval Estimates are based on the information, measurements, selections and project conditions available when the estimate is prepared.A project or product order is not considered approved until the required project documents have been accepted and any required initial payment has been received.Customers are responsible for reviewing their project documents and confirming selections before approval.
3. Measurements & Product Selections Custom products may be manufactured according to project-specific measurements and customer-approved selections.Before an order is released, customers should carefully review applicable door styles, materials, finishes, colors, profiles, hardware, quantities and other selections.For projects professionally measured by New Front Cabinet, we guarantee that custom cabinet doors and drawer fronts ordered from our measurements will fit the cabinet openings and applications measured by us. If a door or drawer front does not fit due to an error in measurements taken by New Front Cabinet, we will arrange for the affected product to be corrected or replaced at no additional product cost to the customer.The 100% Fit Guarantee applies only to measurements taken by New Front Cabinet and does not apply to customer-supplied measurements, measurements supplied by another party, concealed or inaccessible conditions, or changes made to the cabinetry or property after our measurements are taken.For DIY / We Supply orders based on measurements supplied by the customer or another party, the customer is responsible for the accuracy and completeness of those measurements unless otherwise stated in writing.
4. Custom & Special-Order Materials
Many products supplied by New Front Cabinet are custom-made or specially ordered for an individual project.
Once an approved custom order has been released for production, changes or cancellation may not be possible.
Custom-order cancellation, return, refund and warranty provisions are explained in our separate Warranty, Returns & Refunds Policy, subject to applicable law.
5. Pricing & Payment
Project pricing and the applicable payment schedule will be shown in the customer's estimate or Customer Agreement.
Our standard payment structure may include:
DIY / We Supply: 60% upon order approval and 40% before delivery or pickup.
Hybrid Service: 60% upon contract/order approval, 30% when installation begins, and 10% upon substantial completion.
Full-Service Refacing: 60% upon contract/order approval, 30% when refacing/installation begins, and 10% upon substantial completion.
Project-specific payment terms stated in the signed Customer Agreement or approved estimate will control.
6. Payment Methods New Front Cabinet may accept cash, check, ACH/bank transfer, debit card and credit card. Where permitted, a disclosed credit-card processing fee may apply. Any such fee will be disclosed before the transaction and will not exceed the applicable processing cost or other applicable legal or payment-network limit. No credit-card surcharge will be applied to debit-card transactions.
7. Scheduling & Lead Times Production, delivery and installation dates may depend on product availability, manufacturer production schedules, shipping, project conditions and other circumstances. Unless expressly guaranteed in writing, quoted lead times and project dates are estimates. If circumstances outside New Front Cabinet's reasonable control affect the schedule, we will communicate material scheduling changes as appropriate.
8. Delivery & Inspection For DIY / We Supply orders, the customer is generally responsible for receiving and promptly inspecting delivered products. For Hybrid and Full-Service Refacing projects where New Front Cabinet receives the materials, New Front Cabinet will inspect the products and coordinate applicable damage, shortage or manufacturing claims. Damage, missing products or incorrect products should be reported promptly.
9. Customer Responsibilities Customers are responsible for providing reasonable access to the project area and preparing the work area as agreed before work begins. This may include clearing countertops and work areas, removing valuables and small appliances, securing pets, keeping children safely away from active work areas and providing reasonable access to utilities where required.Customers should disclose known plumbing, electrical, structural, moisture, pest or other conditions that could affect the project.
10. Existing & Concealed Conditions New Front Cabinet may document visible existing conditions before work begins using photographs and/or a Pre-Work Condition Checklist. Conditions concealed behind cabinets, walls, countertops, appliances or other surfaces may not be discoverable until work begins. If concealed or previously undisclosed conditions require additional products, labor or changes to the project, New Front Cabinet will communicate the issue and, when appropriate, prepare a written Change Order before additional work proceeds.
11. Change Orders Changes to the approved project scope, products, materials, labor or price should be documented through a written Change Order when required. Additional custom or special-order products may require full payment before the additional order is released. Additional labor may be added to the project's payment schedule or may require payment before the additional work is performed, as stated in the Change Order.For NJ home-improvement contracts over $500, changes to required contract terms must be in writing and signed by the parties.
12. Customer-Caused Delays If a project is delayed because the work area is inaccessible, required customer preparation has not been completed, customer selections or approvals are delayed, or other customer-controlled circumstances prevent scheduled work, the project may need to be rescheduled.Reasonable additional costs resulting from customer-caused delays—including additional labor, travel, storage or rescheduling costs—may be documented and charged when applicable.
13. Substantial Completion & Final Payment A project is considered substantially complete when the contracted work is sufficiently complete for its intended use, except for minor adjustments, punch-list items or approved warranty items. Minor outstanding items do not automatically postpone substantial completion or amounts otherwise due, subject to the applicable Customer Agreement and law. Outstanding legitimate project items may be documented on the Project Completion & Customer Acceptance form and addressed within a reasonable period based on product availability and scheduling.
14. Warranty, Returns & Refunds
Product warranties, New Front Cabinet's workmanship and installation warranty, manufacturer warranty assistance, custom-order rules, returns, refunds and warranty claim procedures are described in our separate Warranty, Returns & Refunds Policy.
That policy forms part of these Terms & Conditions when applicable to a New Front Cabinet order or project.
15. Natural Materials & Finish Variations
Natural wood may vary in grain, color, texture and appearance. Wood and finishes may also change over time because of aging, sunlight, temperature, humidity and other environmental conditions.
Reasonable variations between samples, production runs and replacement products may occur and are not necessarily defects.
16. Care & Environmental Conditions
Cabinet products should be maintained in appropriate indoor environmental conditions and protected from excessive moisture, heat, dryness and other damaging conditions.
Customers should follow applicable product and manufacturer care instructions.
Damage caused by environmental conditions, improper cleaning, misuse or improper maintenance may not qualify for warranty coverage.
17. Permits & Other Trades
When permits are legally required for work included in New Front Cabinet's contracted scope, responsibility for obtaining those permits will be addressed in the applicable Customer Agreement or project documents.
Electrical, plumbing, HVAC or other work requiring separately licensed trades is not included unless specifically stated in writing.
18. Photos & Project Documentation
New Front Cabinet may photograph project conditions, measurements, products and completed work for documentation, quality control and warranty purposes.
Any use of identifiable customer information or project photographs for advertising or promotional purposes will be handled according to any applicable authorization or agreement with the customer.
19. Manufacturer Products & Warranties
Products supplied by New Front Cabinet may carry warranties from their respective manufacturers.
Manufacturer warranty coverage varies by product and manufacturer and is subject to the manufacturer's applicable terms, exclusions and claim procedures.
New Front Cabinet's own workmanship and installation coverage is separate and is described in our Warranty, Returns & Refunds Policy.
20. Right to Cancel
Nothing in these Terms & Conditions limits any statutory cancellation right available to a customer under applicable law.
For qualifying New Jersey home-improvement contracts, customers have statutory cancellation rights. The required cancellation notice and instructions will be included in the applicable Customer Agreement when required.
NJ law currently provides that a consumer may cancel a home-improvement contract before midnight of the third business day after receiving a copy, subject to the statutory requirements. New Jersey Division of Consumer Affairs
21. Written Agreements
The approved estimate, Customer Agreement, applicable Terms & Conditions, Warranty, Returns & Refunds Policy, approved Change Orders and other documents expressly incorporated into the agreement constitute the applicable project documentation.
Changes to a signed agreement should be made in writing where required by law or the applicable agreement.
22. Applicable Law
These Terms & Conditions are governed by applicable federal law and the laws of the state in which the applicable transaction or project occurs.
Nothing in these Terms & Conditions is intended to waive, restrict or limit any consumer right or remedy that cannot legally be waived, restricted or limited.
23. Contact Us
Questions regarding these Terms & Conditions may be directed to:
New Front Cabinet LLC
Phone: 862-283-9903
Email: office@newfrontcabinet.com
Website: newfrontcabinet.com